Privacy Policy
Totalcare Insurance Group, LLC
Last Updated:  3/19/2026

1. Introduction

Total Care Insurance Group, LLC (“we,” “us,” or “our”), located in San Antonio, Texas, provides comprehensive insurance services including Medicare, Medicaid assistance, life, health, auto, and homeowners/renters insurance.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you:

• Visit our website
• Submit forms
• Communicate with us via phone, email, or SMS (text messaging)
• Use our services

We are committed to protecting your information in accordance with applicable laws, including the Gramm-Leach-Bliley Act (GLBA), HIPAA (where applicable), and Texas state laws.

2. Information We Collect

We may collect the following categories of information:

1. Information You Provide Directly

• Name, phone number, email address, mailing address
• Date of birth and demographic details
• Insurance needs and coverage information
• Health-related information (when applicable for Medicare/Medicaid or health plans)
• Any other information you voluntarily provide

1. Automatically Collected Information

• IP address, browser type, device information
• Website usage activity (pages visited, time on site)
• Cookies and tracking technologies (including Google Analytics)

3. How We Use Your Information

We use your information to:

• Provide insurance quotes and enrollment assistance
• Communicate regarding your account or applications
• Send service-related updates and reminders
• Improve our services and website functionality
• Comply with legal and regulatory requirements

4. SMS / Text Messaging Consent (IMPORTANT)

By providing your phone number and opting in, you expressly consent to receive text messages (SMS/MMS) from Totalcare Insurance Group, LLC for purposes including:

• Appointment reminders
• Application updates
• Enrollment assistance
• Customer support

SMS Terms:

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchase

Opt-in Message: 

Thank you for opting into SMS messages from TotalCare Insurance Group, LLC. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary submitting a website form. 

 

Opt-Out Instructions:

• Reply STOP to cancel SMS messages at any time
• Or contact us at 210-767-2196 or totalcareinsurancegroup@gmail.com

Opt-out Message:

Thank you for opting out of SMS messages from TotalCare Insurance Group, LLC. You will not recieve  any further SMS communications. To opt back in at any time, reply START. 

 Help Message: 

Thank you for contacting TotalCare Insurance Group, LLC. For immediate assistance, please call our office at 210-767-2196 or visit https://insurewithtotalcare.com.   Message and data rates may apply. 

Important Disclosure:
Mobile phone numbers and SMS content will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.

 

5. How We Share Your Information

We may share your information with:

• Insurance carriers/providers (to process quotes, applications, and enrollments)
• Service providers (CRM systems, hosting providers, analytics tools)
• Legal authorities when required by law

We do NOT sell your personal information.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion (subject to legal requirements)
• Opt out of marketing communications

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

11. Contact Information

Total Care Insurance Group, LLC
San Antonio, Texas
Phone: 210-767-2196
Email: totalcareinsurancegroup@gmail.com